What and Who Is Covered and for How Long
CertainTeed warrants to the original homeowner/consumer that its Bufftech vinyl fence
products will be free from manufacturing defects–including peeling, flaking, blistering
and corroding–when subject to normal and proper use.
Should any such defect occur during the lifetime of the original purchaser
(and as long as the original purchaser is still living and retains ownership of
the property), CertainTeed will repair or replace, at its option, the defective
fence product. Except during the SureStart™ protection period, described
below, CertainTeed also reserves the right to refund the amount paid by the
original owner for the fence.
CertainTeed shall not be liable or responsible for labor charges or other expenses
whatsoever in connection with removal or installation of either the original or
In the event of repair or replacement under the terms of this warranty, the original
warranty shall apply to the repaired or replacement fence material, and will
extend for the balance of the warranty period in effect at the time the material
The lifetime coverage offered by this warranty automatically ends upon the sale of
the property or death of the last of the original owners of the property at the time
The lifetime coverage offered by this warranty is designed to cover individual homeowners
only. In the case of fence material purchased by, or installed upon property
owned by, corporations, governmental agencies, partnerships, trusts, religious organizations,
schools, condominiums or cooperative housing arrangements, or installed on
apartment buildings or any other type of building or premises not used by individual
homeowners as their residences, the warranty period will be 30 years following the
installation of the fence.
CertainTeed vinyl fence products are covered by SureStart protection for a period of
five years following the date when installation has been completed. Under this warranty
feature, CertainTeed, at no charge, will repair or replace, at its option, any fence
proven to be defective during the five-year SureStart period. CertainTeed’s maximum
liability under SureStart will be equal to the reasonable cost to replace the defective
fence at its current value, including labor.
This warranty does not provide protection against any failure, defect or damage caused by
situations and events beyond normal exposure conditions, including but not limited to:
• Misuse, abuse, neglect or improper handling or storage;
• Improper installation or installation not in strict adherence to CertainTeed’s written
• Use of accessories which do not properly receive and/or secure CertainTeed fence;
• Impact of foreign objects, fire, earthquake, flood, lightning, hail, hurricane, tornado or
other casualty or act of God;
• Movement, distortion, collapse or settling of the ground or structure on which the fence
• Any other cause not involving manufacturing defects in the material supplied by
The fence is not warranted against discoloration or other damage caused by air pollution
(including but not limited to metal oxides or metallic particles), mildew, exposure to
harmful chemicals or normal weathering from the elements.
Normal weathering is defined as exposure to sunlight and extremes of weather and atmosphere
which will cause any colored surface to gradually fade, chalk, or accumulate dirt or
stains. The severity of any condition depends on the geographical location of the fence,
the cleanliness of the air in the area, and many other influences over which CertainTeed
has no control.
Notwithstanding anything set forth above, the fence is warranted against yellowing of the
product due to normal weathering from the elements.
CertainTeed shall have sole discretion to determine, based on reasonable criteria, whether
the fence is suffering from normal weathering. If the fence weathers to a degree determined
by CertainTeed to be beyond normal, CertainTeed will either repair or provide
replacement material, at its option, for the defective fence. CertainTeed also reserves the
right to refund the amount paid by the original owner for the fence material and accessories
(but not including the cost of its initial installation).
This warranty does not apply to fence which has been painted, varnished or coated over
the manufacturer’s original finish.
CertainTeed reserves the right to discontinue or modify any of its products, including the
color, without notice to the homeowner/consumer, nor shall CertainTeed be liable in the
event the replacement material may vary in color or gloss in comparison to the original
product as a result of normal weathering. If CertainTeed replaces any material under this
warranty, it may substitute products designated by CertainTeed to be of comparable quality
or price range in the event the product initially installed has been discontinued or modified.
The warranty is not transferable, with the exception of the following circumstance:
In any instance in which the property owner at the time of installation is not an
individual homeowner, then in the event the ownership of the fence reverts or is
transferred by the property owner at the time of installation to an individual
homeowner within the original 30-year warranty period, then the lifetime coverage
offered by this warranty shall apply to the homeowner to whom ownership passes.
Under no circumstances shall the lifetime coverage apply to common perimeter or
common pool fencing.
THIS WARRANTY REPLACES ALL OTHER ORAL OR WRITTEN WARRANTIES,
LIABILITIES OR OBLIGATIONS OF CERTAINTEED. PERTINENT STATE LAW
SHALL CONTROL FOR WHAT PERIOD OF TIME FOLLOWING THE SALE A
HOMEOWNER/CONSUMER MAY SEEK A REMEDY UNDER THE IMPLIED
WARRANTY OF MERCHANTABILITY OR OF FITNESS FOR A PARTICULAR
PURPOSE. IN NO EVENT SHALL CERTAINTEED BE LIABLE FOR CONSEQUENTIAL
OR INCIDENTAL DAMAGES OF ANY KIND, INCLUDING ANY
DAMAGE TO THE BUILDING, ITS CONTENTS OR ANY PERSON THEREIN,
RESULTING FROM THE BREACH OF THIS WARRANTY. CERTAINTEED DOES
NOT AUTHORIZE ITS FIELD REPRESENTATIVES, DISTRIBUTORS OR DEALERS
TO MAKE ANY CHANGE OR MODIFICATION TO THIS WARRANTY. SOME
STATES DO NOT ALLOW LIMITATIONS ON, OR THE EXCLUSION OF, INCIDENTAL
OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSIONS MAY
NOT APPLY TO YOU.
This warranty gives you specific legal rights, and you may also have other rights
which may vary from state to state.
What the Customer Must Do
The homeowner/consumer must promptly notify CertainTeed in writing of any
manufacturing defect and provide proof of the date of purchase and installation,
as well as proof of property ownership. All notifications should be sent to:
CertainTeed Corporation, 231 Ship Canal Parkway, Buffalo, NY 14218, Attn:
Consumer Services Department. The consumer may be required to submit a
sample of the defective material to CertainTeed for analysis. CertainTeed will
then investigate the claim and may examine the material claimed to be defective.
If a defect covered by this warranty is confirmed, CertainTeed, within a
reasonable amount of time after the inspection, will repair or provide replacement
material for the fence, or refund the amount paid by the original owner
for the fence and accessories, per the terms of this warranty.
This warranty is effective for products purchased after February 1, 2000.
Care and Maintenance
While CertainTeed vinyl fence resists most common household stains like oil and
grease, it will become dirty like any other product that is exposed to atmospheric
conditions. Chalk may also accumulate on the surface. This is a normal condition
for all pigmented materials which are constantly exposed to sunlight and the elements.
Soil, grime and chalk can be simply removed with the help of your garden hose and
a bucket of soapy water.
If especially stubborn stains cannot be removed with normal household detergents,
request a cleaner from your contractor. Always test cleaner on an inconspicuous area
before full use.
Mildew may be a problem in some areas. It appears as black spots on surface dirt and
is usually first detected in areas not subjected to rainfall, such as under eaves and
porch enclosures. For removal, prepare a solution as shown. CAUTION: Greater
concentrations may cause damage to the vinyl materials.
Mix together: 1/3 cup detergent (Tide, for example)
2/3 cup Trisodium Phosphate (Soilax, for example)
1 quart 5% Sodium Hypochlorite (Clorox, for example)
3 quarts of water
If the above solution does not readily remove the mildew spots, request a mildew-type
cleaner from your contractor.
The chemical agents referenced herein may be hazardous to the user or to the environment.
Be sure to follow all precautions and warnings on the product label, and particularly
those which may be necessary to prevent personal injury. Please dispose of these
chemical agents in a manner prescribed by the manufacturer. If you are unsure how
to use or how to dispose of these chemical agents, contact the manufacturer of these
products for instructions.
Important: Fire Safety Information
CertainTeed exterior vinyl building materials require little maintenance for many
years. Nevertheless, common sense dictates that builders and suppliers of vinyl
products store, handle and install vinyl materials in a manner that avoids damage
to the product and/or the structure. Owners and installers should take a few
simple steps to protect vinyl building materials from fire. Rigid vinyl fence is
made from organic materials that will melt or burn when exposed to a significant
source of flame or heat. Building owners, occupants and outside maintenance
personnel should always take normal precautions to keep sources of fire, such
as barbecues, and combustible materials, such as dry leaves, mulch and trash,
away from vinyl fence.